Manage freight claims from intake through evidence collection, carrier correspondence, approval and settlement with software built for logistics teams. Not not generic ticketing tools disconnected from shipment records.
Who this is for
Shippers and 3PLs handling recurring damage, shortage and loss claims
Operations and finance teams coordinating claim evidence and settlements
Customer service groups fielding disputes tied to POD and delivery records
Networks needing audit trails across carriers, warehouses and consignees
What this solves
- 01
Claim intake scattered across email, phone and ad hoc forms
- 02
Missing or incomplete POD, photos and inspection evidence
- 03
Unclear ownership between ops, customer service and finance
- 04
Limited reporting on open claims, recovery rates and root causes
What we can build first
Claim intake forms by type: damage, shortage, loss and concealed damage
Automatic linkage to TMS shipments and WMS handling events
Evidence checklist with photo, POD and inspection document upload
Carrier correspondence log with deadline and response tracking
Approval workflows for write-off, recovery and customer credit decisions
Reporting on open exposure, recovery rates and lane or carrier patterns
How 4RTY helps
Process mapping
Product design
UX and UI
Technical architecture
Development
Integrations
Launch support
Documentation
Systems we integrate with
Delivery & scale path
MVP
Start with a focused release
- Claim intake forms by type: damage, shortage, loss and concealed damage
- Automatic linkage to TMS shipments and WMS handling events
- Evidence checklist with photo, POD and inspection document upload
- Carrier correspondence log with deadline and response tracking
Scale
Expand after launch
- Approval workflows for write-off, recovery and customer credit decisions
- Reporting on open exposure, recovery rates and lane or carrier patterns
FAQ
Common questions
Can claims software link to our TMS shipments automatically?
Yes. Claims typically reference TMS shipment, carrier and delivery data so cases start with operational context rather than manual lookup.
Do you support different claim types and evidence rules?
Yes. Workflows define required evidence, deadlines and approval paths by claim type and carrier or customer policy.
How does finance receive settlement outcomes?
Settlement decisions can export to ERP through API or CSV patterns aligned to your credit and accrual processes.
Can AI document processing feed claim intake?
Yes. POD, photos and damage reports from document pipelines can attach to claim records with extracted field validation.