Give shippers and consignees a branded portal for tracking, documents, requests and proactive updates while your ops team keeps control of exceptions, approvals and service quality.
Who this is for
3PLs and freight forwarders serving account-based shippers
Transport logistics companies scaling customer service without headcount growth
Logistics product teams replacing email-and-spreadsheet customer workflows
Networks where customers expect branded digital visibility alongside TMS data
What this solves
- 01
High inbound volume for shipment status and document requests
- 02
Manual request handling trapped in shared inboxes
- 03
No branded digital experience aligned to operational truth
- 04
Customer teams working from exports that lag TMS milestones
What we can build first
Branded login and account-based shipment visibility
Document libraries with secure download and version history
Booking, change and support request workflows with approval rules
Proactive milestone and exception notifications
Ops console for reviewing customer activity and escalations
Audit trail from customer action to system update
How 4RTY helps
Process mapping
Product design
UX and UI
Technical architecture
Development
Integrations
Launch support
Documentation
Systems we integrate with
Delivery & scale path
MVP
Start with a focused release
- Branded login and account-based shipment visibility
- Document libraries with secure download and version history
- Booking, change and support request workflows with approval rules
- Proactive milestone and exception notifications
Scale
Expand after launch
- Ops console for reviewing customer activity and escalations
- Audit trail from customer action to system update
FAQ
Common questions
Can a customer portal connect to our existing TMS?
Yes. 4RTY typically integrates customer portals with TMS, WMS and ERP so portal data reflects operational truth rather than a separate spreadsheet layer.
Do you support different visibility rules by customer tier?
Yes. Portals can enforce account, location and document permissions while sharing one operational backend and audit model.
Will a portal replace our customer service team?
No. It reduces repetitive status and document work so teams focus on exceptions, approvals and high-value account support.
How long does a customer portal MVP usually take?
Timeline depends on TMS API maturity and workflow scope, but MVPs often launch in phased releases starting with visibility and documents before booking workflows.