3PLs and freight forwarders serving account-based shippers
Use case
Customer portal development for logistics companies
Give shippers and consignees a branded portal for tracking, documents, requests and proactive updates while your ops team keeps control of exceptions, approvals and service quality.
Use case
Who this is for
Transport logistics companies scaling customer service without headcount growth
Logistics product teams replacing email-and-spreadsheet customer workflows
Networks where customers expect branded digital visibility alongside TMS data
Use case
Problems it solves
- 01
High inbound volume for shipment status and document requests
- 02
Manual request handling trapped in shared inboxes
- 03
No branded digital experience aligned to operational truth
- 04
Customer teams working from exports that lag TMS milestones
Use case
What the first version can include
Branded login and account-based shipment visibility
Document libraries with secure download and version history
Booking, change and support request workflows with approval rules
Proactive milestone and exception notifications
Ops console for reviewing customer activity and escalations
Audit trail from customer action to system update
Use case
How 4RTY helps
Process mapping
Product design
UX and UI
Technical architecture
Development
Integrations
Launch support
Documentation
Use case
Typical integrations
TMSWMSERPCRMAPIEmail
MVP
Start small: MVP first
- Branded portal with account login and shipment list views
- Live milestone tracking for one primary TMS integration
- Document access for BOL, POD and invoice types
- Structured change and support request forms with ops queue
- Email notifications for key milestones and request updates
Scale
Scale later
- Self-service booking and rate inquiry for approved accounts
- Customer-facing analytics and SLA scorecards
- Multi-language and white-label experiences by customer segment
- Embedded EDI or API access for large shipper integrations
- Deeper WMS and ERP workflows for order changes and invoicing
Common questions
Can a customer portal connect to our existing TMS?
Yes. 4RTY typically integrates customer portals with TMS, WMS and ERP so portal data reflects operational truth rather than a separate spreadsheet layer.
Do you support different visibility rules by customer tier?
Yes. Portals can enforce account, location and document permissions while sharing one operational backend and audit model.
Will a portal replace our customer service team?
No. It reduces repetitive status and document work so teams focus on exceptions, approvals and high-value account support.
How long does a customer portal MVP usually take?
Timeline depends on TMS API maturity and workflow scope, but MVPs often launch in phased releases starting with visibility and documents before booking workflows.