Give shippers and consignees a branded portal for tracking, documents, requests and updates while your ops team keeps control of exceptions and service quality.
Who this is for
Transport companies, freight forwarders, 3PLs and logistics service providers serving shippers that expect digital self-service without losing operational oversight.
Problems it solves
- 01
High inbound volume for shipment status and documents
- 02
Inconsistent customer communication across channels
- 03
Manual request handling in email and spreadsheets
- 04
No branded digital experience as volumes grow
What the first version can include
Shipment visibility and milestone tracking
Document libraries and secure downloads
Request, booking and change workflows
Notifications and exception routing to ops
Integrations with TMS, WMS, ERP and email
How 4RTY helps
Process mapping
Product design
UX and UI
Technical architecture
Development
Integrations
Launch support
Documentation
Typical integrations
MVP & scale path
MVP
Start small: MVP first
- Authenticate customers and partners by account or shipment
- Show live status, milestones and document access
- Capture booking, change and support requests in structured forms
- Notify ops when exceptions or approvals are needed
Scale
Scale later
- Fewer status calls and manual document sends
- Clearer customer communication at scale
- Structured requests instead of unstructured email
- Better ops visibility into customer-facing activity
FAQ
Common questions
Can a customer portal connect to our existing TMS?
Yes. We typically integrate with TMS, WMS, ERP and document stores so portal data reflects operational truth rather than a separate spreadsheet layer.
Do you support branded experiences for different customer segments?
Yes. Portals can reflect account types, service levels and document permissions while sharing one operational backend.