Shippers and 3PLs handling recurring damage, shortage and loss claims
Use case
Freight claims software development
Manage freight claims from intake through evidence collection, carrier correspondence, approval and settlement with software built for logistics teams. Not not generic ticketing tools disconnected from shipment records.
Use case
Who this is for
Operations and finance teams coordinating claim evidence and settlements
Customer service groups fielding disputes tied to POD and delivery records
Networks needing audit trails across carriers, warehouses and consignees
Use case
Problems it solves
- 01
Claim intake scattered across email, phone and ad hoc forms
- 02
Missing or incomplete POD, photos and inspection evidence
- 03
Unclear ownership between ops, customer service and finance
- 04
Limited reporting on open claims, recovery rates and root causes
Use case
What the first version can include
Claim intake forms by type: damage, shortage, loss and concealed damage
Automatic linkage to TMS shipments and WMS handling events
Evidence checklist with photo, POD and inspection document upload
Carrier correspondence log with deadline and response tracking
Approval workflows for write-off, recovery and customer credit decisions
Reporting on open exposure, recovery rates and lane or carrier patterns
Use case
How 4RTY helps
Process mapping
Product design
UX and UI
Technical architecture
Development
Integrations
Launch support
Documentation
Use case
Typical integrations
TMSWMSERPEmailAPIDocument storage
MVP
Start small: MVP first
- Structured claim intake for damage and shortage cases
- TMS lookup and linkage by shipment or PRO reference
- Evidence upload with required field checklist
- Internal status workflow from open through settled
- Basic reporting on open claims and aging buckets
Scale
Scale later
- Carrier portal for claim acknowledgment and document exchange
- Automated filing packets generated from evidence and TMS data
- Root-cause analytics by lane, commodity and packaging type
- Customer portal visibility into claim status for key accounts
- Integration with AI document processing for POD and inspection intake
Common questions
Can claims software link to our TMS shipments automatically?
Yes. Claims typically reference TMS shipment, carrier and delivery data so cases start with operational context rather than manual lookup.
Do you support different claim types and evidence rules?
Yes. Workflows define required evidence, deadlines and approval paths by claim type and carrier or customer policy.
How does finance receive settlement outcomes?
Settlement decisions can export to ERP through API or CSV patterns aligned to your credit and accrual processes.
Can AI document processing feed claim intake?
Yes. POD, photos and damage reports from document pipelines can attach to claim records with extracted field validation.