Convert high-volume logistics inboxes into structured tasks, extracted data and system updates instead of manual triage across ops and back-office teams.
Who this is for
Operations, customer service and back-office teams in freight, forwarding and transport companies where critical work still starts in shared inboxes.
Problems it solves
- 01
Shared inboxes with no structured routing
- 02
Manual copy-paste into TMS, WMS or spreadsheets
- 03
Missed requests when volume spikes
- 04
No audit trail from email to operational action
What the first version can include
Inbox monitoring and classification rules
AI-assisted extraction for common request types
Task queues with ownership and SLA visibility
Integrations with TMS, WMS and document workflows
Audit logs from email to completed action
How 4RTY helps
Process mapping
Product design
UX and UI
Technical architecture
Development
Integrations
Launch support
Documentation
Typical integrations
MVP & scale path
MVP
Start small: MVP first
- Monitor shared operational inboxes
- Classify message intent and linked shipment context
- Extract fields and attachments where needed
- Create tasks or system updates with approval rules
- Log actions for audit and follow-up
Scale
Scale later
- Less manual inbox sorting and re-keying
- Clearer ownership for requests and exceptions
- Faster routing to the right team or system
- Better scalability during volume peaks
FAQ
Common questions
Can this work with Microsoft 365 or Google Workspace inboxes?
Yes. We integrate with common mailbox platforms and design rules around the inboxes your teams already monitor.
Will automation send replies without human review?
Only where you define safe, rules-based responses. Most workflows create tasks or draft actions for team approval first.